10. Customer Service Policy

10.1. Contact Channels

• Email: nativzonenne@gmail.com

10.2. Business Hours

Monday to Friday, from 9 AM to 6 PM (excluding holidays)

10.3. Average Response Time

Up to 48 business hours

10.4. Dispute Resolution

We aim to resolve all issues amicably. Customers may also file with Procon or take legal action, if necessary.